How HCM Providers and Brokers Can Have a Value-Focused Partnership
APS understands how important it is for brokers to build strong partnerships with their clients for success. We share that commitment to exceptional customer care and want to support brokers in their growth. In this article, we’ll discuss how APS’ business model elevates our partnerships with brokers, providing significant value in the industry.
Building Trust and Providing Value
When brokers recommend a payroll provider, they want to ensure that the provider delivers on their promises and provides the value they expect. APS understands this concern and is dedicated to exceeding expectations, ensuring brokers can confidently recommend our services to their clients. Our NPS rating of 77 is considered excellent in the industry, meaning the brokers and clients we partner with are more likely to recommend our technology and services.
Brokers also want to refrain from directly competing with a provider as it could threaten their book of business. APS focuses on providing a solution that helps administer benefits rather than offering them. As a result, we have earned a 97% G2 Relationship rating based on authentic user reviews.
Our partners and clients appreciate how easy it is to do business with us and feel that APS provides high-quality support. With this approach, brokers can protect customer relationships and focus on their core business while taking advantage of APS’ client experience.
Delivering an Exceptional Client Experience
At APS, our primary focus is on delivering exceptional customer support. We understand brokers want to avoid referring their clients to a payroll company with the burden of extra work. With APS, brokers can have peace of mind knowing that we will take care of their customers without adding extra work to their plates.
APS takes a personalized approach to support, with each client assigned a dedicated team available via email, phone, and support requests. You can have confidence in knowing your clients will have the day-to-day support they need and the proactive resources they deserve.
APS maintains a 98% satisfaction rate because of our customer support model. We are committed to ensuring that brokers and their clients receive the support and service they deserve without compromising their relationships.
Integrating with Existing Business Systems
Employee Navigator (EN) is widely recognized as the leading benefits administration platform. APS acknowledges the value and importance of Employee Navigator and offers an integration to make it easier for brokers and their clients to leverage its functionalities. By integrating with EN, we aim to provide brokers and their clients with an ecosystem of technology that reduces potential errors. This approach offers a seamless experience while maintaining the high standards of customer care they expect from APS.
Learn More About APS' Integration with Employee Navigator
Benefiting Brokers and Clients
APS offers a solution that benefits both brokers and their clients. Brokers can confidently recommend APS, knowing their clients will receive exceptional care and support. Our integrated platform ensures a seamless user experience for brokers and their clients, allowing them to manage payroll and benefits administration efficiently in one place.
APS is Your Workforce Partner
At APS, we are committed to elevating our partnerships with broker partnerships. Our approach addresses brokers’ needs and concerns, providing a solution that offers exceptional customer care, protects their business, and integrates with existing systems like Employee Navigator.
We pride ourselves on delivering value to brokers and their clients, ensuring they can achieve their goals without compromise or additional burden. Contact us today to learn more about how APS can benefit our partner program and elevate your business to new heights.
