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Tech Cares Blog 2021

TrustRadius has named APS a 2021 Tech Cares Award recipient. Learn more about how this helps customers and vendors alike.

APS Earns the Tech Cares Award from TrustRadius

We’re excited to announce that TrustRadius has named APS a 2021 Tech Cares award recipient for the second year in a row. This year, TrustRadius expanded Tech Cares to recognize more exceptional organizations that demonstrate compassion in every aspect of their company.

TrustRadius used verified reviews and ratings from actual customers highlighting compassionate B2B technology brands throughout the United States to determine award recipients. APS is honored to be recognized by TrustRadius as a socially responsible organization promoting a positive work culture.

2021 Tech Cares Badge
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What is The Tech Cares Award?

The Tech Cares award celebrates organizations that have demonstrated their service, consideration, and compassion to their professional, local, and global communities. While TrustRadius created the Tech Cares award due to the past year’s difficulties, it has become a beacon of inspiration.

This recognition program has grown to celebrate the best parts of the technology space and those who work in this industry. Only 100 organizations nationwide earned this award for their commitment to go above and beyond their call of duty.

How Tech Care Winners Were Selected

Companies were nominated based on the following categories:

  • Volunteerism
  • Robust diversity, equity, and inclusion programs
  • Charitable donations and fundraising
  • Workplace culture, including model support for in-office and remote employees
  • Demonstrate support for environmental sustainability
APS Icon Sheet_Performance Reviews

The TrustRadius research team vetted each nominated organization. The award announcement included words from the nominator or authentic customer review.

Why Does Tech Cares Matter?

In its second year, the Tech Cares award has grown to recognize the sense of community, loyalty, and compassion tech companies expressed in the aftermath of the pandemic. Some Tech Cares award winners made substantial investments in its people through paid leave programs and inclusion programs, just when they needed it most. Others used their products and offerings to give back to communities in need.

This award is important because it can help you make informed software decisions centered around compassion and support. When you know which companies are giving back to the community and taking care of their employees, you gain a better understanding of how they treat their customers.

How APS Supports a Healthy Work Culture

APS’ mission is to make payroll and HR easier. To accomplish our mission, we commit to taking care of our employees because satisfied workers positively impact customers and the community. Like many other businesses during the pandemic, our workforce became more dispersed with off-site and on-site employees. As an essential business, APS was responsible to our employees and customers to continue operating with no disruption.

APS also needed to determine a solution for employees dealing with challenges like school and child care closures. We needed to adapt to an ever-changing situation while supporting our employees and customers. Therefore, APS decided to implement two major initiatives to foster a healthy work culture with quality inclusion:

Flexible Work Schedule

To maintain a positive workplace culture, APS implemented a flexible work schedule. This new approach to employee schedules made it possible to continue business operations while taking care of our staff. A flexible work schedule provides employees with peace of mind and job security while navigating these uncertain times.

Technology Investment

We adopted technology platforms like Slack, Monday.com, and Talkdesk to improve communication between employees and departments. We also invested in equipment upgrades to ensure our employees have the means to succeed no matter where they work. These technologies allow our employees to be more efficient and productive, so they can continue providing the exceptional level of support our customers deserve.

Caring For Our Employees First

Providing a flexible work schedule and utilizing the right mix of technology allowed APS to try different initiatives and see what works best for our staff. Being open to testing new policies allows APS to be more adaptive to our employees’ varying circumstances. By setting our employees up for success, we are also bolstering customer satisfaction. These efforts also support our core values:

APS Core Value: Do The Right Thing

Do the Right Thing

At APS, we have the mindfulness to know the right thing, the courage to do it, and the trust it will take us toward our goals.

APS Core Value: Be Your Best

Be Your Best

We use every challenge as an opportunity to make a difference and reach our full potential.

 

APS Core Value: Serve Others

Serve Others

 We look for ways to help our colleagues, customers, and community to improve the world around us.

APS Core Value: Find the Fun

Find the Fun

We enjoy our work and laugh every day to create a positive and productive culture.

 

Aaron Johnson, APS President


Aaron Johnson
President and CEO, APS

“Here at APS, our focus is on people more than profit. We have to make sure our employees thrive so that our customers are successful. The pandemic presented us all with unique challenges and situations that were beyond our control, so we had to adapt with intention,” said Aaron Johnson, President and CEO at APS. “By adopting a flexible work schedule and investing in technology to improve communication, we can make better decisions that foster a healthy work culture with quality inclusion.”

APS Payroll has earned the 2021 Tech Cares award for supporting its employees through the COVID-19 pandemic,” said Meghan Headley, VP of Research at TrustRadius. “By implementing a more flexible work schedule, APS Payroll prioritized employee satisfaction. They also managed to deliver excellent customer service under difficult circumstances.”

Supporting Better Software Decisions

Researching software providers can be overwhelming. It’s challenging to know what a partnership will be like without committing. Using the insight provided by awards like Tech Cares makes the vetting process easier.

Tech Cares highlights tech companies that are stepping up and making a difference. Putting employees first also places priority on customer support. A partnership with a compassionate and committed software provider is invaluable.

Tech Cares strategically exemplifies organizations that have put customers at the front of their operations. You can set your organization up for success by adding a compassionate and committed software provider to your business process.

Why APS

Our mission is to make payroll and HR easier for our clients. Businesses choose APS as their workforce partner because of our focus on the customer experience. We have worked closely with our employees and customers to provide the tools and resources they need to navigate difficult times. We know that when our employees succeed, our customers succeed.

See What You Can Accomplish With APS

Hear why APS Payroll's award-winning technology and services have earned us a 98% customer retention rate.

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.elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block} Switching payroll providers mid-year can seem overwhelming whether you’ve gone through the process before or not. You may be concerned about making the right software decision or potential disruption to your current payroll processing. However, if your year-end processing was challenging, it might be time to consider a change.To help you make an informed decision, we’ve compiled some tips for a successful mid-year payroll conversion. Our goal is to help you choose the right system for your needs while mitigating the difficulties that can be associated with a payroll provider transition. What is a Payroll Conversion?A payroll conversion is the process of migrating from one payroll software system to another or outsourcing payroll workflows to a new payroll provider. Mid-year conversions typically start between April and July. The amount of time it takes to switch to a new payroll solution depends on:  The complexity of your payroll and taxes If you’re using any integrations with existing systems or having any developed If you’re planning to implement other solutions like HR or time and attendance Starting the conversion process mid-year ensures a smooth transition so you can process your first new payroll well before the year-end season.   Ready to Make Your Payroll Easier? Switching to a new payroll provider in the middle of the year is a great time to start! Learn how we can help make your payroll easier with a free personalized demo. Schedule a Demo When is the Best Time to Switch Payroll Providers?Many companies typically switch payroll providers at the beginning of the year to have a fresh start in a new system. However, you can make a change any time of the year if you’re unsatisfied with your current payroll vendor or process. Converting at specific times of the year provides a seamless payroll data transition. Mapping timeframes helps decrease the risk of lost information when transitioning data from one system to another. Tax specialists rely on historical payroll data when sending filings and payments to the IRS. Selecting timeframes makes record transfers and IRS uploads easier.One major factor contributing to a successful implementation is to ensure you are working with an experienced, knowledgeable payroll and HR provider. It’s essential to partner with a company that understands your unique challenges and is committed to your success. How to Switch Payroll Providers Mid-YearSwitching to a new payroll provider mid-year decreases the risk of missed or lost information during implementation. So let’s talk about more tips for successfully converting to a new payroll provider in the middle of the year. Making a change may be the best thing you accomplish this year. 1. Meet With Your Current Payroll Software CompanyWhile meeting with your current provider might sound like a no-brainer, many businesses don’t have a conversation with their existing software company before switching systems. There are a couple of reasons you’d want to meet with your current payroll software vendor before making a change: To review your existing contract and determine how much notice you need to give before canceling your agreement. To ask about your current software agreement so that you can budget for any additional fees associated with your departure. 2. Research Alternative Solutions Researching other payroll solutions empowers you to make an informed software decision. The more comprehensive you are in your vetting process, the easier it will be to choose the best software for you. Software rating sites like G2 and Capterra and resources like buyer’s guides can help.Software review platforms provide free vendor comparisons and lists of features and benefits of each solution. They also rank software based on authentic user feedback. This insight from verified customers lets you know what your peers think about using that solution, enabling you to make an informed decision. 3. Discuss Your Needs With Prospective Providers Once you have an idea of what solution you might be interested in, it’s time to schedule a demo and discuss your needs. We list some questions you can ask a new provider later in this article.When you meet with a new vendor, have a list of must-haves and nice-to-haves ready. Identify what items you need, and discuss which items are negotiable. Ultimately, this process will give you a better understanding of how a new vendor can help you achieve your payroll needs. 4. Ensure Your Payroll Data is Easily Accessible One final tip for switching payroll software providers is to ensure your payroll data is easily accessible. New vendors will need as much information as possible before getting your new system up and running. This data migration is most easily accomplished with access to your current payroll system.You need to gather your payroll data from your previous provider, limiting the time it takes to transition software systems and mitigating data errors. Ask your new provider for a payroll conversion checklist. Switching Payroll Companies ChecklistThis payroll transition checklist provides you with everything you need when changing payroll providers mid-year. GET YOUR FREE CHECKLIST  Questions to Ask When Switching Payroll CompaniesDuring your research and evaluation process, ask the following questions to determine if a new provider taking over payroll mid-year can accurately and adequately handle your conversion: What are the difficulties of switching payroll companies mid-year? Who will be involved in the conversion process? What is the process for communicating your unique needs to your implementation project manager for proper data setup? Will there be a dedicated project manager who provides a project plan with clear deadlines? Will the provider convert your data and import your payroll and employee history into their system? Will a payroll assessment be conducted to reconcile your data history? Will the new provider run parallel payrolls before the first live payroll submission to confirm data and tax settings are accurate? Does the provider offer integrations with other systems you use, like retirement plans and general ledger packages? Will the provider conduct live training using your company data? Will you have a dedicated customer support team that is easy to reach via phone or email? Will the provider assign you a dedicated success coordinator to help you get the most out of your investment? Does the provider have solutions specialists on staff to help with more complex questions and needs? Does the provider offer a help center with additional resources at your disposal? What Do I Need When Switching Payroll Companies?Knowing what payroll data you will need to give your new provider will ensure a smooth mid-year conversion process. Here are the critical pieces of information you’ll need to provide: Employee list with social security numbers and addresses, as well as direct deposit information for each employee Company bank account information and tax ID numbers (federal, state, and local) State unemployment rates for all states in which you report A list of employee deductions (e.g., health insurance, 401K) Copies of employee W-4s, garnishment orders, and current year Form 941 payroll filings (if available) Year-to-date payroll summary per employee, per quarter For a more straightforward migration process, you can collect a list of employee emails and issues with federal, state, and local agencies. Include copies of correspondence with government entities. Your current provider can assist in gathering the payroll information. Ask for a payroll migration checklist so it’s easier to keep track of data. Make a Change for the BetterSwitching payroll providers can be an overwhelming process, but you don’t have to wait until the beginning of the year to make a change. Mid-year can be an ideal time to convert to a new payroll service.Don’t continue to settle for an ineffective provider. Instead, make the switch now to payroll software that meets your company’s needs so that you can feel confident in your payroll processing. How APS Can Help With A Mid-Year TransitionWe understand the time and commitment it takes to switch payroll providers, so we work hard to ensure your transition is effortless and smooth. Because of our dedication to your success, we’ve earned awards for our Implementation process and above-average User-Adoption ratings.We follow a proven conversion process to ensure a smooth implementation experience: Tax-catch up and payroll history verification Payroll services that include year-end processing, tax filing, integrations, and more Guaranteed tax compliance reducing your compliance risk and financial burden Continued support and service from a dedicated account team committed to your success Advanced multi-level protocols so your data transfer is safe and secure Dedicated success coordinator who will help you achieve usability, adoption, and return on your investment

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