September, 2017

Inherited Vs. Implemented HCM Systems

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Inherited Vs Implemented HCM Systems

Let’s discuss your current Human Capital Management (HCM) system for a moment. Did you inherit your current system or were you involved in the selection and implementation of that solution? How usable and efficient is your current platform? Regardless of how you came to use your current solution, you may be experiencing the same types of issues and have decided it’s time to make a switch. Let’s talk about the difference between inherited and implemented HCM systems and what you can do to make a change for the better.

Inheriting an HCM System

There are typically two scenarios when inheriting an HCM system: 1) You’ve used the software long enough to realize it doesn’t work for you or 2) You’re new to your company and you know immediately the current solution is not a good fit. This can be a difficult situation to be in when you want to recommend a change but weren’t involved in the previous buying process. But this can also be your opportunity to be an agent for change at your organization and implement a solution that truly does solve your current pain points.

There can be several reasons why an inherited HCM system is not a great fit, including:

  • The Learning Curve: The system may have a huge learning curve too time-consuming to figure out.
  • The Adoption Factor: Perhaps your company bought all the “bells and whistles”, but aren’t utilizing the system to its fullest capacity.
  • The Inefficiency Quotient: The system may not be simplifying your business workflows and allowing users to be more productive.

If one or more of these reasons strike a chord with you, it may be time to start evaluating other options.

Implementing an HCM System

Now we’re going to switch gears. If you were involved in the implementation of your current HCM solution and you’re now shopping around for a better option, that’s a whole other ball of wax. There is an obvious disconnect between why you decided to purchase your current software and the reality of that purchase.

There can be several reasons why an implemented HCM system is no longer a great fit, including:

  • The Oversell: You were sold a bill of goods and the system isn’t performing the way it was promised.
  • The Bottom Line: You may have gotten the deal of the century initially but now costs are rising steadily.
  • The ROI Dilemma: Perhaps you bought the total package but are only utilizing a fraction of your investment.

Typically, a person who in this position is facing a problem that involves usability, adoption, and efficiency. If this sounds like you, you’re probably hesitant about switching to another HCM system because you’ve been burned before. But not all technology is created equal and the right solution is out there for you. It’s important to have the right types of resources to help in your search and to figure out exactly why your current solution is no longer cutting the mustard:

  • How was the implementation process itself? Was it smooth or were there many bumps along the way?
  • What percentage of your solution is currently being utilized? Are you behind on system adoption?
  • Were you promised the system would solve your specific pain points but in reality, it can’t?

When you better understand why you’re in your current situation, you can do a better job of ensuring it doesn’t happen again.

Take Ownership of Your HCM: Switching From Inherited to Implemented

Maybe you have decided it’s time for a change and you’re going to be the agent for it. Before proposing to switch HCM systems, be sure to do your research. Make sure you have first exhausted all avenues with your current provider. It could be that your goals were lost in translation and you just need to have a meaningful conversation with your support team. Sometimes, additional training or working with a customer success specialist can make all the difference.

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Make sure to check a platform’s implementation process is both thorough and transparent in your evaluation of their service. Check out resources like Buyer’s Guides for more information on what to look for in your evaluation process.

Implementing the Right Solution for You

When looking to implement a new system, again, ease of adoption, increased efficiency, and ease of use are paramount. You definitely don’t want a repeat of your current predicament. Setting up demos with a potential provider is one of the best ways to view a solution - just make sure the representative is showing you a live system. You are taking time to evaluate a solution after months of frustration, and you deserve more than a few screenshots on a PowerPoint.

Providers that offer transparency and diligence during the implementation process set the stage for a more successful onboarding. Furthermore, you’re choosing a solution that scales as your company grows and changes. You don’t want to speed through an implementation just to discover there are payroll errors and tax compliance oversights. Implementing everything correctly in stages is a better approach than trying to get an entire platform up and running all at once.

If you’re still skeptical that a new solution will deliver on all promises made, have the sales consultant show you that the system does what they say it will do. Even better, make sure the sales consultant is aware of all your current challenges and pain points so they can provide a more targeted system demonstration.

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Look for a solution that offers training beyond implementation and a customer success team available to answer any questions that may arise. Bonus if the provider offers lifetime training at no additional cost!

You Have the Power

Whether you’ve inherited your current HCM system or you were involved in implementation, change can always be scary. Just remember:

  • Do your research and use resources from thought leaders in the industry.
  • When evaluating systems, always take adoption, usability, and efficiency into account.
  • Demo, demo, demo! Ask the tough questions and make sure sales consultants show you how their technology can solve your pain points.

You have the power. Now go forth and make a change for the better!

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