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APS Earns HR Customer Experience Awards on G2

APS Earns HR Customer Experience Awards on G2 Hero

APS has been recognized as a top HR provider for support on G2. Learn more about how this achievement can help you today!

We are pleased to announce that APS has earned top-rated HR customer experience awards on G2 for the 9th consecutive quarter in a row. APS has earned over 500 awards on G2 to date. Some of our most recent awards include Best Relationship, Best Support, Best Usability, Easiest To Do Business With, Easiest Admin, and Momentum Leader.

Earning awards like these demonstrate APS’ commitment to the user experience. In an industry where support is one of the most challenging components to execute successfully, it’s an accomplishment for APS to earn a top ranking out of all software providers listed on G2.

While it’s exciting that APS earned these distinguished awards, you might be wondering what this means to you and why these awards matter. This article will discuss what these recognitions mean and how G2 chose APS for these accolades. We’ll also talk about how awards like these can help you select a payroll and HR provider committed to your experience.

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What Are G2 Customer Experience Awards?

G2 customer experience awards are given to payroll and HR providers that demonstrate commitment to product growth and customer support. Badges are awarded across a variety of categories and based on authentic customer feedback. These accolades help HR administrators identify the best software products that fit their needs quickly. For value-added resellers, these awards provide benchmarks for product comparison and market trend analysis.

The Best Relationship Award

The Best Relationship award goes to payroll and HR providers who score high on G2’s relationship-related review questions. G2 uses an algorithm that factors real-user responses in the HR category against the number of relationship answers provided.

Star Filled

APS ranked #1 in Best Relationship

APS ranked #1 in Best Relatoinsihp across 3 HR categories: Core HR, Benefits Administration, and Mid-Market Workforce Management

These awards are essential because software buyers can compare products in the HR category according to their Relationship scores to streamline the buying process.

G2 Best Relationship Summer Badge
APS Relationship Rating (1)
G2 Best Support Small Business Summer Badge

The Best Support Award

Payroll and HR software companies earn the Best Support award for providing customers with high levels of customer support. This award is based on customer reviews that speak to the levels of user satisfaction and the quality of the service received.

Star Filled

APS ranked #1 in Best Support

APS ranked #1 in Best Support in the Small-Business Workforce Management category.

Payroll and HR software vendors that earn this award consistently rate in the 96th percentile for quality of support, compared to an industry average of 86%. For more information on how this award can benefit you, consider reading our article, Why Customer Support Awards Matter.

 

Support Scoring G2 Summer 2021

Additional Accolades:

APS also earned the following awards for our HR technology and services:

Easiest to Do Business With Badge Summer 2021

Easiest to Do Business With

Payroll and HR software providers gain this award when they deliver consistent, user-friendly customer experiences.

Best Usability Mid Market HR Management Systems

Best Usability

G2 awards Best Usability to companies that have high user satisfaction ratings and user sentiment.

Easiest Admin Small Business Workforce Management Summer

Easiest Admin

Payroll and HR providers who provide consistent and efficient workforce products earn this award.

Momentum Leader Badge Payroll

Momentum Leader

This award identifies payroll and HR products that are leading the path to software success. G2 customer satisfaction scores, employee growth, and a vendor’s digital presence determine this award.

Interested in More Supportive Software?

Learn More About Our Approach to the Customer Experience

Leveraging G2 Awards For Your Organization’s Success

Recognitions like Best Relationship and Best Support provide valuable insight into software vendors. Finding a payroll and HR solution that’s supportive of your company’s unique needs can be complex. However, you can leverage these accolades to your benefit.

Utilizing these awards helps you narrow down your list of prospective software providers. Then, instead of reviewing a neverending list of candidates, you can focus on vendors committed to your organization’s growth and user experience.

How APS Prioritizes the Customer Experience

APS has a mission to make payroll and HR easier for the customers it serves. Since 2014, we have consistently ranked on G2 for characteristics like support, relationship, ease of doing business, and overall customer satisfaction. In addition, we have earned awards across our payroll and HR offerings, showing our commitment to the client experience. Working with APS gives you the following support and success benefits:

  • Dedicated Support: Leverage a reactive, dedicated support team that is there to assist with your day-to-day needs and provides consistent satisfaction and resolution.
  • Commitment to Success: Partner with a success coordinator who proactively works with you to ensure system utilization and adoption for an engaging client experience.
  • Lifetime Training: Our team of experts will help you master the APS system at no additional cost.

When you provide your workforce with the right tools for success, you take an active approach to providing a positive employee experience. To learn more about what APS can do for you, schedule a personalized demo today!

See What You Can Accomplish With APS

Hear why APS Payroll's award-winning technology and services have earned us a 98% customer retention rate.

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.elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block} Switching payroll providers mid-year can seem overwhelming whether you’ve gone through the process before or not. You may be concerned about making the right software decision or potential disruption to your current payroll processing. However, if your year-end processing was challenging, it might be time to consider a change.To help you make an informed decision, we’ve compiled some tips for a successful mid-year payroll conversion. Our goal is to help you choose the right system for your needs while mitigating the difficulties that can be associated with a payroll provider transition. What is a Payroll Conversion?A payroll conversion is the process of migrating from one payroll software system to another or outsourcing payroll workflows to a new payroll provider. Mid-year conversions typically start between April and July. The amount of time it takes to switch to a new payroll solution depends on:  The complexity of your payroll and taxes If you’re using any integrations with existing systems or having any developed If you’re planning to implement other solutions like HR or time and attendance Starting the conversion process mid-year ensures a smooth transition so you can process your first new payroll well before the year-end season.   Ready to Make Your Payroll Easier? Switching to a new payroll provider in the middle of the year is a great time to start! Learn how we can help make your payroll easier with a free personalized demo. Schedule a Demo When is the Best Time to Switch Payroll Providers?Many companies typically switch payroll providers at the beginning of the year to have a fresh start in a new system. However, you can make a change any time of the year if you’re unsatisfied with your current payroll vendor or process. Converting at specific times of the year provides a seamless payroll data transition. Mapping timeframes helps decrease the risk of lost information when transitioning data from one system to another. Tax specialists rely on historical payroll data when sending filings and payments to the IRS. Selecting timeframes makes record transfers and IRS uploads easier.One major factor contributing to a successful implementation is to ensure you are working with an experienced, knowledgeable payroll and HR provider. It’s essential to partner with a company that understands your unique challenges and is committed to your success. How to Switch Payroll Providers Mid-YearSwitching to a new payroll provider mid-year decreases the risk of missed or lost information during implementation. So let’s talk about more tips for successfully converting to a new payroll provider in the middle of the year. Making a change may be the best thing you accomplish this year. 1. Meet With Your Current Payroll Software CompanyWhile meeting with your current provider might sound like a no-brainer, many businesses don’t have a conversation with their existing software company before switching systems. There are a couple of reasons you’d want to meet with your current payroll software vendor before making a change: To review your existing contract and determine how much notice you need to give before canceling your agreement. To ask about your current software agreement so that you can budget for any additional fees associated with your departure. 2. Research Alternative Solutions Researching other payroll solutions empowers you to make an informed software decision. The more comprehensive you are in your vetting process, the easier it will be to choose the best software for you. Software rating sites like G2 and Capterra and resources like buyer’s guides can help.Software review platforms provide free vendor comparisons and lists of features and benefits of each solution. They also rank software based on authentic user feedback. This insight from verified customers lets you know what your peers think about using that solution, enabling you to make an informed decision. 3. Discuss Your Needs With Prospective Providers Once you have an idea of what solution you might be interested in, it’s time to schedule a demo and discuss your needs. We list some questions you can ask a new provider later in this article.When you meet with a new vendor, have a list of must-haves and nice-to-haves ready. Identify what items you need, and discuss which items are negotiable. Ultimately, this process will give you a better understanding of how a new vendor can help you achieve your payroll needs. 4. Ensure Your Payroll Data is Easily Accessible One final tip for switching payroll software providers is to ensure your payroll data is easily accessible. New vendors will need as much information as possible before getting your new system up and running. This data migration is most easily accomplished with access to your current payroll system.You need to gather your payroll data from your previous provider, limiting the time it takes to transition software systems and mitigating data errors. Ask your new provider for a payroll conversion checklist. Switching Payroll Companies ChecklistThis payroll transition checklist provides you with everything you need when changing payroll providers mid-year. GET YOUR FREE CHECKLIST  Questions to Ask When Switching Payroll CompaniesDuring your research and evaluation process, ask the following questions to determine if a new provider taking over payroll mid-year can accurately and adequately handle your conversion: What are the difficulties of switching payroll companies mid-year? Who will be involved in the conversion process? What is the process for communicating your unique needs to your implementation project manager for proper data setup? Will there be a dedicated project manager who provides a project plan with clear deadlines? Will the provider convert your data and import your payroll and employee history into their system? Will a payroll assessment be conducted to reconcile your data history? Will the new provider run parallel payrolls before the first live payroll submission to confirm data and tax settings are accurate? Does the provider offer integrations with other systems you use, like retirement plans and general ledger packages? Will the provider conduct live training using your company data? Will you have a dedicated customer support team that is easy to reach via phone or email? Will the provider assign you a dedicated success coordinator to help you get the most out of your investment? Does the provider have solutions specialists on staff to help with more complex questions and needs? Does the provider offer a help center with additional resources at your disposal? What Do I Need When Switching Payroll Companies?Knowing what payroll data you will need to give your new provider will ensure a smooth mid-year conversion process. Here are the critical pieces of information you’ll need to provide: Employee list with social security numbers and addresses, as well as direct deposit information for each employee Company bank account information and tax ID numbers (federal, state, and local) State unemployment rates for all states in which you report A list of employee deductions (e.g., health insurance, 401K) Copies of employee W-4s, garnishment orders, and current year Form 941 payroll filings (if available) Year-to-date payroll summary per employee, per quarter For a more straightforward migration process, you can collect a list of employee emails and issues with federal, state, and local agencies. Include copies of correspondence with government entities. Your current provider can assist in gathering the payroll information. Ask for a payroll migration checklist so it’s easier to keep track of data. Make a Change for the BetterSwitching payroll providers can be an overwhelming process, but you don’t have to wait until the beginning of the year to make a change. Mid-year can be an ideal time to convert to a new payroll service.Don’t continue to settle for an ineffective provider. Instead, make the switch now to payroll software that meets your company’s needs so that you can feel confident in your payroll processing. How APS Can Help With A Mid-Year TransitionWe understand the time and commitment it takes to switch payroll providers, so we work hard to ensure your transition is effortless and smooth. Because of our dedication to your success, we’ve earned awards for our Implementation process and above-average User-Adoption ratings.We follow a proven conversion process to ensure a smooth implementation experience: Tax-catch up and payroll history verification Payroll services that include year-end processing, tax filing, integrations, and more Guaranteed tax compliance reducing your compliance risk and financial burden Continued support and service from a dedicated account team committed to your success Advanced multi-level protocols so your data transfer is safe and secure Dedicated success coordinator who will help you achieve usability, adoption, and return on your investment

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