APS vs. Paylocity: Which Is Right for You?

Why Businesses Switch from Paylocity to APS

• 01 Which has better customer support: APS or Paylocity?

  APS assigns a dedicated support team that responds within one hour and a dedicated account manager to help ensure platform adoption and success; Paylocity’s support quality has become the most-cited complaint in recent customer reviews.

  Support is simultaneously Paylocity’s most praised and most criticized attribute—G2 rates its Quality of Support at 8.6/10, yet “poor customer support” is the single most common negative theme in recent reviews, with longtime customers describing multi-day waits for a response. APS holds a 4.6/5 overall rating on G2, compared to Paylocity’s 4.4/5, and a 96% Quality of Support score, built on a dedicated team model designed to avoid such inconsistencies.

  96%

  Quality of Support

  4.6/5

  Overall G2 Rating
• 02 Which platform is easier to budget for: APS or Paylocity?

  APS publishes starting per-employee, per-month pricing, so a company can get a directional cost estimate on its own; Paylocity discloses no pricing at all, so even a ballpark requires a sales conversation.

  Unclear, quote-only pricing is the most common complaint in Paylocity reviews, with finance teams unable to budget until after a sales call. APS starts with a $50/month base fee plus $6 PEPM, scaling to $14 PEPM for Payroll, Attendance, and HR—giving finance teams a public starting point to plan around rather than starting from zero.

• 03 What does APS offer that Paylocity doesn't?

  A consistent, dedicated support relationship instead of a support experience that varies by account and has declined over time for some long-term customers.

  Paylocity’s broad module set is a strength, but reviewers increasingly cite implementation complexity and inconsistent support as friction points. APS’ smaller, unified platform is built around one dedicated support team assigned to your account from day one.

  Implementation is where that consistency starts: a dedicated project manager configures your APS platform, runs training, and validates accuracy through parallel payroll runs before go-live, with 90% of implementations launching on time—versus the implementation complexity reviewers frequently cite with Paylocity.