Ask an employee where their FSA balance stands right now. Odds are decent they can’t tell you. Ask which of the three cards in their wallet covers dependent care versus dental, and the odds get worse.
Spending Accounts and Reimbursement Benefits exist to make health and dependent care costs easier to manage. HSAs, FSAs, and the pre-tax accounts built around them are supposed to save people money and stress. For many employees, keeping track of them has become a part-time job nobody signed up for.
The cost of that gap is real. Employees forfeit an estimated $3 billion in FSA funds every year, largely because they lose track of what they have. MetLife’s research backs that up from the other direction: 54% of employees wish they had personalized recommendations on which benefits to use, and 65% want their employer talking to them about benefits year-round, not just at enrollment. Nobody’s getting that. That’s how a comprehension gap turns into underused accounts and the same balance question landing on HR’s desk, week after week.
None of that is a knock on employees. Most people make a benefits election once a year during open enrollment and don’t think about it again until a receipt shows up. The accounts themselves haven’t changed much either – separate logins, separate cards, a claims process that still wants a scanned form more often than it should.
The APS Health Wallets app and employee benefits debit card are built to close that gap.
Key Takeaways
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APS Health Wallets is a dedicated Spending Account and Reimbursement Benefit experience offered from APS in partnership with First Dollar, Inc.: one login, one card, for every Spending Account and Reimbursement Benefit an employee has.
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Employees get real-time balances, a single benefit debit card, and receipt-to-claim in seconds instead of a scanned form.
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Employers continue to administer core benefits in APS exactly as they do today; the Health Wallets experience runs alongside it and is backed by APS' Healthcare Account Specialist team.
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$0 monthly maintenance, $0 HSA trading fees, and 3,000+ Morningstar-curated investment options.
What is APS Health Wallets?
APS Health Wallets is a Spending Accounts and Reimbursement Benefits experience offered through APS in partnership with First Dollar, Inc. It gives employees one app and a single benefit debit card to manage their HSA, FSA, and other eligible accounts. At the same time, employers continue to administer their core benefits in APS, exactly as they do today.
The platform partner provides the benefits account technology, account administration, card processing, and investment platform integration for these accounts. APS brings the offering to market and continues to handle benefits administration in OnLine.
Behind Health Wallets is the APS Healthcare Account Specialist team. They set up and fund employer accounts and manage employee claims.
What’s Inside Health Wallets?
Health Wallets is built around the moments employees actually run into with these accounts.
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A live balance dashboard
Real-time balances and transaction history for every account an employee is enrolled in, so nobody's guessing what's left before a doctor's visit.
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One employee benefits debit card
It works across HSA, FSA, and every other enrolled account. The card processor routes each purchase to the right account automatically.
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Smart Fill claims
Employees photograph a receipt, and the app pre-fills the claim. What used to take a form now takes seconds.
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HSA investing
3,000+ Morningstar-curated stocks, funds, and ETFs, with fractional shares and an optional Auto-Invest setting.
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Education and notifications
Account-specific education and real-time notifications, built around whatever accounts an employee actually has.
Employees can also shop directly through eligible retailers like the FSA Store and HSA Store, in addition to using the card anywhere it’s accepted.
The Accounts It Covers
Health Wallets supports a broad range of pre-tax and lifestyle accounts, all on the same app and card, where an employer offers them:
| Account | What It's For |
|---|---|
| HSA | Tax-advantaged savings for eligible medical expenses, with investment options |
| FSA | Pre-tax dollars for eligible medical, dental, and vision expenses |
| Dependent Care FSA | Pre-tax dollars for eligible dependent care expenses |
| Limited Purpose FSA | Dental and vision only, designed to pair with an HSA |
| HRA | Employer-funded reimbursement for eligible medical expenses |
| ICHRA | Employer-funded reimbursement for individual health insurance premiums and other qualified expenses |
| Commuter | Pre-tax dollars for eligible transit and parking |
| Lifestyle Accounts | Employer-funded, customizable wellness accounts where offered |
Which accounts are available depends on the plans an employer chooses. Health Wallets requires an existing APS benefits administration relationship to get started.
That breadth matters because most employees don’t carry just one of these. A parent might run an HSA and a Dependent Care FSA at the same time. A commuter might stack a transit account on top of either. Health Wallets handles that mix on a single card instead of asking employees to sort out which account applies where.
Two Systems, One Relationship
Health Wallets runs alongside APS, not inside it.
Employers keep administering core benefits in APS exactly as they do today. A separate Health Wallets site is where employers set up and fund Spending Accounts and Reimbursement Benefits, and where employees manage their balances, cards, and claims, all administered by the Specialist team.
Enrollment runs through direct payroll integration where it’s available, or Smart Spreadsheets submitted straight to the Specialist team where it isn’t. Either way, employers maintain a single relationship with APS. The Specialist team handles setup and day-to-day account management; an Account Manager is who to talk to about getting started.
Fee Transparency and HSA Investing
Fees on these accounts tend to add up quietly. A maintenance charge here, a trading fee there. Health Wallets takes the opposite approach.
| Fee Type | APS Health Wallets |
|---|---|
| Monthly maintenance | $0 |
| Minimum balance | $0 |
| Debit card (first four) | $0 |
| HSA trading fees | $0 |
| Investment management, under $5,000 | $1/month |
| Investment management, over $5,000 | 0.01%/month |
HSA investing runs on 3,000+ options curated by Morningstar Investment Management, with fractional shares and an optional Auto-Invest threshold above a target cash balance. Gains grow tax-free inside the account.
A Team Behind the App
The app handles the everyday moments: checking a balance, filing a claim, swiping a card. The APS Healthcare Account Specialist team handles everything else, from plan setup and funding to the claims question that comes up mid-August when someone’s kid needs braces.
It’s a real, named team, not a support queue. The same people who help configure the accounts during setup are the ones employees reach when a claim needs a second look.
Ready When You Are
Employees don’t need a manual to find their FSA balance. HR shouldn’t have to answer the same balance question twice a week. APS Health Wallets gives employees one app and one employee benefits debit card for their Spending Accounts and Reimbursement Benefits, backed by a team that knows the accounts as well as they know APS.
Frequently Asked Questions
What is APS Health Wallets?
APS Health Wallets is a Spending Accounts and Reimbursement Benefits experience offered through APS in partnership with First Dollar, Inc. Employees use one app and a single benefit debit card to manage their HSA, FSA, and other eligible accounts. At the same time, employers continue to administer their core benefits in APS, exactly as they do today.
How does it work alongside APS OnLine?
As a separate, connected system. Employers administer core benefits in APS OnLine, and use the Health Wallets site, with the Specialist team, to set up, fund, and manage claims for Spending Accounts and Reimbursement Benefits.
Which accounts are supported?
HSA, FSA, Dependent Care FSA, Limited Purpose FSA, HRA, ICHRA, and Commuter accounts, plus lifestyle accounts where an employer offers them.
Are there hidden fees on the HSA?
No monthly maintenance fee, no minimum balance, no fee on the first four debit cards. HSA investing carries no trading fees, with a $1/month fee under $5,000 in invested assets and 0.01%/month above that.
Is the benefit card physical or virtual?
Issued virtually by default. A physical card is available on request.
Where can employees use the card?
At any eligible provider, with purchases routed automatically to the right account. Employees can also shop through the FSA Store and HSA Store for items already flagged as eligible.
How do employers get started?
Employers with an existing APS benefits administration relationship can talk to their Account Manager about eligibility. The Specialist team then handles setup, plan configuration, and enrollment.
